K2 not connecting to app

The K2 app is working for both that model iPhone and iOS.

Here are a few things to try/check on:

• Go to iPhone settings > Keymander 2 > make sure Bluetooth is enabled
• Try re-installing the Keymander 2 app
• Try resetting the K2 by pressing and holding down both buttons on top for about 7 seconds
• Be sure to be pressing the BT button on top of the unit (one dot)

I’ve tried all of this and still don’t see it on the finding device screen

Can you confirm that you are on the correct app?

If you search Keymander 2 on the app store there are two versions.

You want to make sure you download K2 App for KeyMander 2 Adapter

The other version is K2 Mobile Game Dock App. This one is for the KeyMander 2 Mobile model.

Yes I am on the correct app it use to work fine but now it doesn’t show up

Would you say this is now happening after updating the K2?

If so, it could have been a bad update. If you have a PC, we could try to re-install the firmware.

I do believe an update made it stop working and I do have a pc so yes we can try that

Try downloading installing this older version here: https://www.iogear.com/support/dm/download_driver/?drid=12625

Once installed and you connect to the device, preform the update "Over-the-Air" to get you to the latest version.

1. Disconnect everything from the K2
2. While pressing and holding down the two buttons on top of the K2, connect the USB to your PC and continue holding down the buttons for about 15 more seconds
3. Launch the firmware utility and allow to finish updating