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Troubleshooting - Post Questions Here!

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K2 App update and new firmware released today!

There is new firmware to address the microphone issue and there is a new K2 App update being released today. Please update the K2 App first, then after pairing to your K2 unit again, update the firmware. Here's the updates (...)

dhamilton updated on 06/26/2020 10:26 AM

dhamilton on 06/26/2020

comment count 13

Pinned

ATTENTION: TECH SUPPORT WILL BE DELAYED

Dear KeyMander Forum Users,Our offices are currently closed due to the new department of health requirements in our city amid the COVID-19 response. We will do our best to monitor and respond to questions as we can, but please bear (...)

HighNoone updated on 04/23/2020 7:54 PM

HighNoone on 04/23/2020

comment count 1

Pinned

Xbox controller wont light up automatically when connected to K2.

I noticed that my Keymander 2 wasnt working properly because my xbox controller was in some wireless mode. I follow every step and this part always messes me up. Whenever I connect the xbox controller to the console, it lights (...)

gussaturnine updated on 07/05/2020 4:09 PM

gussaturnine on 07/05/2020

comment count 1

Wireless Mouss

Corsair Dark Core RGB Se. Look Around Movement only works when holding Right or Left Click. Polling rate @ 500hz. All buttons work normally except the Look around Movement Why won't it pick up regular look around movement?

Zuhkie updated on 07/04/2020 8:59 AM

Zuhkie on 07/04/2020

comment count 0

Controller not turning on after force USB

i followed the steps and my controller will not turn on by itself after i force the usb connection. i am also using the micro usb cord that came with the adapter, and i tried a different micro USB cord (...)

colaez03 updated on 07/04/2020 12:47 AM

colaez03 on 07/04/2020

comment count 2

Rigid movement

Everything on my keymander is working well so far, but I have noticed one thing and it is that no matter the ADS sensitivity I put it to (except extremely low), the movement while aiming is very rigid. Is this (...)

dhamilton updated on 06/29/2020 6:22 PM

dhamilton on 06/29/2020

comment count 3

Charge and sync USB?

I keep seeing that I need a “charge and sync” USB cable to make it work, does anyone have a link to this I am very confused on what charge and sync is.

dhamilton updated on 06/26/2020 10:30 AM

dhamilton on 06/26/2020

comment count 4

60% keyboard

Do 60% keyboard work with they keymander 2 I wanna know before I buy one

dhamilton updated on 06/22/2020 10:45 AM

dhamilton on 06/22/2020

comment count 2

Syncing and powering issues

I bought a keymander 2 and set it all up and it was working fine for about 20 mins and then it started to cycle through being powered. It would turn off and on every 3 seconds. I thought that (...)

Alexrock1102 updated on 06/21/2020 6:49 PM

Alexrock1102 on 06/21/2020

comment count 2

PS4 Touchpad

The Keymander seems to working perfectly fine, except the button to activate the touchpad doesn't work. It doesn't matter what button I set it to, on both keyboards I use, this is the only button that does not work. Anything (...)

dhamilton updated on 06/18/2020 11:20 AM

dhamilton on 06/18/2020

comment count 4

Nintendo Switch

Nintendo switch does not need a wired controller to work, but can I plug a nintendo switch pro controller to the keymander and use both controller and keyboard/mouse together?

dhamilton updated on 06/17/2020 9:45 AM

dhamilton on 06/17/2020

comment count 1

I plug all of my cords into the K2 and Everything seems set up correctly, but my keyboard and mouse just won’t work

I don’t understand what I’m doing wrong

dhamilton updated on 06/15/2020 4:55 PM

dhamilton on 06/15/2020

comment count 8

My Keyboard and Mouse are not responding to anything

I’ve set up everything right updated to the latest update. My keyboard and mouse both light up but they don’t respond to the app when I’m binding keys. Can anyone please help thanks!

dhamilton updated on 06/15/2020 4:49 PM

dhamilton on 06/15/2020

comment count 1

Keyboard and mouse not working on Keymander 2.

My keymander 2 won’t register the keyboard inputs. Everything is connected to its right port and the status bar is 100% lit up green and blinking. I’ve also tried with a keyboard and mouse verified to work. The right Xbox (...)

dhamilton updated on 06/08/2020 9:29 AM

dhamilton on 06/08/2020

comment count 4

Connecting causes crash!

When i try to connect my keymander 2 it will simply crash the app and start it back up. When i try to press connect again it crashes then gives me a pop up saying the application has stopped. I (...)

dhamilton updated on 06/01/2020 10:29 AM

dhamilton on 06/01/2020

comment count 10

Mouse Buttons

Im trying to link my mouse buttons in the K2 App but it just dont recognized the buttons

dhamilton updated on 06/01/2020 10:27 AM

dhamilton on 06/01/2020

comment count 1

Mouse buttons don’t work

I can’t bind nothing to my side buttons and I use the razer viper mini but I can bind on my SteelSeries 310 how to I fix it to bind on my viper mini

Notlilderrick updated on 05/30/2020 2:08 AM

Notlilderrick on 05/30/2020

comment count 6

Logitech g602 wireless mouse

I am only able to map two of the side buttons on the mouse. It is not letting me map the other 4.

dhamilton updated on 05/26/2020 3:22 PM

dhamilton on 05/26/2020

comment count 1

Help. 1st Set Up on Xbox One. Not recognizing input.

Updated: Was not using provided cable to connect console controller. Fixed.

dhamilton updated on 05/26/2020 2:25 PM

dhamilton on 05/26/2020

comment count 2

K2 app crashes while trying to connect to my KM2

Just got my keymander 2 and it works fine. The problem is the K2 app when i press connect it simply return to a home screen, then when i re-open the app and i press connect again the app crashed (...)

Latrell09 updated on 05/22/2020 8:48 AM

Latrell09 on 05/22/2020

comment count 6

Is there a way to have more advanced maceos?

So I recently got the Keymander 2, and it has been amazing. Some glitches here and there, but overall very satisfied. I was excited for the macros but apparently they only allow the macro imputs to be used at once. (...)

Notlilderrick updated on 05/20/2020 2:38 AM

Notlilderrick on 05/20/2020

comment count 5

Can’t map scroll wheel

When I try to map the scroll wheel as a button on Xbox one, for example: I am trying to make scroll up=left on d pad it doesn’t work. The device lights up like it recognizes a button is being (...)

dhamilton updated on 05/18/2020 4:06 PM

dhamilton on 05/18/2020

comment count 2

Right analog stick mapping issue

I am trying to map my right analog stick but whenever I move my mouse it doesn’t register I can’t figure out the issue.

garrettb23 updated on 05/16/2020 9:59 AM

garrettb23 on 05/16/2020

comment count 3

K2 keeps disconnecting x-controller

Hello! sorry to keep bothering you guys!PS4 console using Xbox elite v.1 controllerK2 was working quite well, there were some issues with bluetooth connection upon startup, but once K2 is connected, there has never been a disconnection - it worked (...)

dhamilton updated on 05/15/2020 8:40 PM

dhamilton on 05/15/2020

comment count 1

Macros for cross-controller support help?

Hello dhamilton, sorry to bother you again!I tried to use macro L1 + R1 mapping to L2I made sure K2 is connected to app.I made sure L2 isn't set to the default L2I then went to library --> macro --> (...)

fuzzyjcats updated on 05/15/2020 2:48 PM

fuzzyjcats on 05/15/2020

comment count 2

Use analog stick instead of WASD?

Is there any way to use an analog stick on a second controller or G13 in place of WASD?

xSrsly updated on 05/15/2020 1:27 PM

xSrsly on 05/15/2020

comment count 1

App Setup

Hello, just bought this product. I habe Xbox one. I habe followed all the instructions. I habe the keymander 2 plugged into the rear usb slot

dhamilton updated on 05/14/2020 2:50 PM

dhamilton on 05/14/2020

comment count 7

Everything is lit up help please

Everything is lit up and connected but it won’t let me use the keyboard and mouse I’m on xbox

dhamilton updated on 05/13/2020 5:31 PM

dhamilton on 05/13/2020

comment count 2

Controller Keeps Shutting Off

I randomly have my Xbox One controller shut off and when I turn it back on, my adapter doesn’t work and I need to do the whole process of shutting my Xbox down and turning it back on. Any help?

dhamilton updated on 05/13/2020 1:12 PM

dhamilton on 05/13/2020

comment count 16

Keymander unstable af

My keymander had gotten really unstable as of yesterday. The mouse gets all jittery and type buttons will lock in place. I know it's not my equipment because to"get work flawlessly on my pc, and if I unplug then rollup (...)

dhamilton updated on 05/13/2020 1:03 PM

dhamilton on 05/13/2020

comment count 2

Welcome,