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Troubleshooting - Post Questions Here!

K2 keeps disconnecting x-controller

Hello! sorry to keep bothering you guys!


PS4 console using Xbox elite v.1 controller


K2 was working quite well, there were some issues with bluetooth connection upon startup, but once K2 is connected, there has never been a disconnection - it worked beautifully.


however, recently, the past few days, the controller kept connecting/disconnecting.


Firmware was updated today, and still disconnecting.


The blue light was on the whole time like usual.


Thanks so much,

Alice

05/15/2020 3:34 PM

Hi Alice,

Do you have an external power supply connected to the K2 power port? If so, please remove the batteries from the Elite controller and try it that way. Let us know what you find.

05/15/2020 8:40 PM

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