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Troubleshooting - Post Questions Here!

Syncing and powering issues

I bought a keymander 2 and set it all up and it was working fine for about 20 mins and then it started to cycle through being powered. It would turn off and on every 3 seconds. I thought that maybe my MnK was using too much power since its RGB so I bought this cheap set off of amazon and now when I try to sync my phone to the keymander it will disconnect every 3 seconds or so. It's only when the MnK is plugged into the keymander though. I dont know what to do so any information on how to fix this would be greatly appreciated.

06/19/2020 8:11 AM

Are you on PS4 or XB1? Do you have the external power connected to a 1amp or greater power source like a phone or tablet charger?


If this is XB1, have you updated your controller through the XB1 main menu?


If this is PS4, please connect your controller directly to a power supply to fully charge it and try again. Also, if this is PS4, how old is the controller?

06/19/2020 5:23 PM

Actually I could use my RGB keyboard mouse on K2


if I use the 5V2A power adapter to do power supply to K2


Usually mobile adapter is 5V2A , maybe you could give it a try

06/21/2020 6:49 PM

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