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Device: KeyMander 2

HELP MY MOUSE AND KEYBOARD ISNT COMPATIBLE!!

I know my mouse and keyboard isn’t compatible it’s a Razer Cynosa Lite & Razer Viper mouse can you please update ASAP so i can use it on the KEYMANDER 2 i literally just bought these things thinking it would’ve been compatible but it isn’t i know you guys can do it i have faith in this company i don’t want to return my KEYMANDER 2, unless literally i see no feedback from you guys i have really high hopes don’t ruin this for me please make it work I’m trying here!! :(

01/25/2021 6:01 PM

The Razer Cynosa is compatible so we expect the Lite to also be compatible. Most Razer mice also work fine, so I'm guessing there is a different issue with your setup. What console are you on, what phone are you using with our K2 App, and did you watch the setup video for your console type?

01/26/2021 10:22 AM

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The Razer Cynosa is compatible so we expect the Lite to also be compatible. Most Razer mice also work fine, so I'm guessing there is a different issue with your setup. What console are you on, what phone are you using with our K2 App, and did you watch the setup video for your console type?

I’m using the Series S with new S controller and iPhone for k2 app and yes I’ve looked at multiple videos for set up i tried a lot of things even resetting the k2 please help me tell me what I’m doing wrong ?? Or if my devices aren’t compatible

01/26/2021 11:03 AM

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I’m using the Series S with new S controller and iPhone for k2 app and yes I’ve looked at multiple videos for set up i tried a lot of things even resetting the k2 please help me tell me what I’m doing wrong ?? Or if my devices aren’t compatible

Ok, let's start with the basics. Since K2 only has a micro USB cable in the box, what cable did you use to connect the Series S controller to the K2?

01/26/2021 1:12 PM

A regular usb C

01/26/2021 5:18 PM

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A regular usb C

Ok, try this next. Does the controller work when connected to the K2, meaning can you pick it up and play?

If not, let's see if it is in Keyboard/Mouse Emulation mode. Press F8 and wait 5 seconds. Does the keyboard and mouse work?

01/27/2021 5:38 PM

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A regular usb C

I forgot to mention a regular Type C will not connect to the K2 directly, as it requires a Type A to Type C cable. Does your cable look like this?

01/28/2021 11:55 AM

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I forgot to mention a regular Type C will not connect to the K2 directly, as it requires a Type A to Type C cable. Does your cable look like this?

If you have an Xbox One controller you can also test with that as well, just to make sure the K2 is setup correctly.

01/28/2021 12:06 PM

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If you have an Xbox One controller you can also test with that as well, just to make sure the K2 is setup correctly.

Okay i got everything to work i got the correct usb C but the problem now is my mic doesn’t want to work on xbox party or game chat what do i have to do to fix that problem??

01/28/2021 5:49 PM

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Okay i got everything to work i got the correct usb C but the problem now is my mic doesn’t want to work on xbox party or game chat what do i have to do to fix that problem??

Ok, on your K2 App check to see if you have mic mute on or off. The default setting for Mic Mute is F9, so it's easy to hit by mistake. You can change the mute button in the settings.

01/29/2021 2:23 PM

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Ok, on your K2 App check to see if you have mic mute on or off. The default setting for Mic Mute is F9, so it's easy to hit by mistake. You can change the mute button in the settings.

I did i seen that before and it doesn’t fix the problem

01/29/2021 6:24 PM

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I did i seen that before and it doesn’t fix the problem

It only works when i click on F8 which is the messaging setting

01/29/2021 6:34 PM

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Ok, on your K2 App check to see if you have mic mute on or off. The default setting for Mic Mute is F9, so it's easy to hit by mistake. You can change the mute button in the settings.

Hello can you please help me fix the mic problem I’ve tried a lot of thing and checked forums everywhere but i cant seem to find anything, what is the problem here as to why it doesn’t work ?

02/01/2021 11:24 AM

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Hello can you please help me fix the mic problem I’ve tried a lot of thing and checked forums everywhere but i cant seem to find anything, what is the problem here as to why it doesn’t work ?

Let's start with an easy comparison so we can determine if it is a K2 setting or an Xbox setting. If you have no party chat now, take your controller and connect it directly to the console using the cable and see if you have party chat. If it has chat when connected directly to the console we have an issue with the K2. If not, then we have an issue with the Xbox settings.

02/02/2021 1:43 PM

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Let's start with an easy comparison so we can determine if it is a K2 setting or an Xbox setting. If you have no party chat now, take your controller and connect it directly to the console using the cable and see if you have party chat. If it has chat when connected directly to the console we have an issue with the K2. If not, then we have an issue with the Xbox settings.

Yes I’ve tried that and it’s definitely a problem with the k2

02/02/2021 8:26 PM

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Yes I’ve tried that and it’s definitely a problem with the k2

If you can hear audio but no one can hear you, the setting below is the only function K2 has which can interfere. Make sure your mic setting is set as shown in your K2 App.


02/03/2021 2:49 PM

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If you can hear audio but no one can hear you, the setting below is the only function K2 has which can interfere. Make sure your mic setting is set as shown in your K2 App.