Troubleshooting - Post Questions Here!


Mouse buttons don’t work

I can’t bind nothing to my side buttons and I use the razer viper mini but I can bind on my SteelSeries 310 how to I fix it to bind on my viper mini

Notlilderrick updated on 05/30/2020 2:08 AM

Notlilderrick on 05/30/2020

comment count 6

Logitech g602 wireless mouse

I am only able to map two of the side buttons on the mouse. It is not letting me map the other 4.

dhamilton updated on 05/26/2020 3:22 PM

dhamilton on 05/26/2020

comment count 1

Help. 1st Set Up on Xbox One. Not recognizing input.

Updated: Was not using provided cable to connect console controller. Fixed.

dhamilton updated on 05/26/2020 2:25 PM

dhamilton on 05/26/2020

comment count 2

K2 app crashes while trying to connect to my KM2

Just got my keymander 2 and it works fine. The problem is the K2 app when i press connect it simply return to a home screen, then when i re-open the app and i press connect again the app crashed (...)

Latrell09 updated on 05/22/2020 8:48 AM

Latrell09 on 05/22/2020

comment count 6

Is there a way to have more advanced maceos?

So I recently got the Keymander 2, and it has been amazing. Some glitches here and there, but overall very satisfied. I was excited for the macros but apparently they only allow the macro imputs to be used at once. (...)

Notlilderrick updated on 05/20/2020 2:38 AM

Notlilderrick on 05/20/2020

comment count 5

Can’t map scroll wheel

When I try to map the scroll wheel as a button on Xbox one, for example: I am trying to make scroll up=left on d pad it doesn’t work. The device lights up like it recognizes a button is being (...)

dhamilton updated on 05/18/2020 4:06 PM

dhamilton on 05/18/2020

comment count 2

Right analog stick mapping issue

I am trying to map my right analog stick but whenever I move my mouse it doesn’t register I can’t figure out the issue.

garrettb23 updated on 05/16/2020 9:59 AM

garrettb23 on 05/16/2020

comment count 3

K2 keeps disconnecting x-controller

Hello! sorry to keep bothering you guys!PS4 console using Xbox elite v.1 controllerK2 was working quite well, there were some issues with bluetooth connection upon startup, but once K2 is connected, there has never been a disconnection - it worked (...)

dhamilton updated on 05/15/2020 8:40 PM

dhamilton on 05/15/2020

comment count 1

Macros for cross-controller support help?

Hello dhamilton, sorry to bother you again!I tried to use macro L1 + R1 mapping to L2I made sure K2 is connected to app.I made sure L2 isn't set to the default L2I then went to library --> macro --> (...)

fuzzyjcats updated on 05/15/2020 2:48 PM

fuzzyjcats on 05/15/2020

comment count 2

Use analog stick instead of WASD?

Is there any way to use an analog stick on a second controller or G13 in place of WASD?

xSrsly updated on 05/15/2020 1:27 PM

xSrsly on 05/15/2020

comment count 1

App Setup

Hello, just bought this product. I habe Xbox one. I habe followed all the instructions. I habe the keymander 2 plugged into the rear usb slot

dhamilton updated on 05/14/2020 2:50 PM

dhamilton on 05/14/2020

comment count 7

Everything is lit up help please

Everything is lit up and connected but it won’t let me use the keyboard and mouse I’m on xbox

dhamilton updated on 05/13/2020 5:31 PM

dhamilton on 05/13/2020

comment count 2

Controller Keeps Shutting Off

I randomly have my Xbox One controller shut off and when I turn it back on, my adapter doesn’t work and I need to do the whole process of shutting my Xbox down and turning it back on. Any help?

dhamilton updated on 05/13/2020 1:12 PM

dhamilton on 05/13/2020

comment count 16

Keymander unstable af

My keymander had gotten really unstable as of yesterday. The mouse gets all jittery and type buttons will lock in place. I know it's not my equipment because to"get work flawlessly on my pc, and if I unplug then rollup (...)

dhamilton updated on 05/13/2020 1:03 PM

dhamilton on 05/13/2020

comment count 2

Ducky One 2 Mini Keyboard does not work

Hi, just received my KeyMander 2 device today (very nice thank you). So I tried it out and once I connected the keyboard to the KeyMander 2 and connected to PS4, it seems the keyboard is not responding at all. (...)

dhamilton updated on 05/12/2020 9:59 AM

dhamilton on 05/12/2020

comment count 9


I’ve been gaming with no issues whatsoever with this device. When finished, I unplug everything and put it away. Today i set things back up.. and it’s not connecting. I plug it in the same way I do everyday and (...)

dhamilton updated on 05/06/2020 6:11 PM

dhamilton on 05/06/2020

comment count 1

Blue light doesn't turn on

after turning on console, it doesn't light up. I then press the left button to pair with app, and nothing happens.sometimes app says that it's connected, but there's still no blue light.not sure what I'm doing wrong, or perhaps I (...)

dhamilton updated on 05/06/2020 6:09 PM

dhamilton on 05/06/2020

comment count 3

Xbox One Issue, K&M no longer working after working fine for a month

Hello!Here's my current setup:Xbox One (OG Model, 500GB)Standard Wireless Xbox One Controller (Battery Removed, USB to KM2)Razer Tartarus V2 One-Handed Keyboard Zelotes T-20 Wired Gaming MouseFor the past month or so things have been working fine. The KM2

dhamilton updated on 05/06/2020 6:07 PM

dhamilton on 05/06/2020

comment count 7


I’ve been gaming with no issues whatsoever with this device. When finished, I unplug everything and put it away. Today i set things back up.. and it’s not connecting. I plug it in the same way I do everyday and (...)

TheJJSilva updated on 05/06/2020 4:24 PM

TheJJSilva on 05/06/2020

comment count 2

Connecting to keymander 2 bluetooth

When I launch the app for keymander 2, I click the button on the keymander itself and then I click connect on the app but it just crash, helppp

dhamilton updated on 05/05/2020 5:49 PM

dhamilton on 05/05/2020

comment count 8

button 2: mode button

wondering what button 2 mode button on the keymander 2 is for, other than being held with button 1 to do a PC firmware update?

dhamilton updated on 05/05/2020 4:05 PM

dhamilton on 05/05/2020

comment count 3

Still experiencing crashing....

I am still experiencing random crashes even after this most recent update, and they have become more and more frequent. Here’s a couple of things to cover as some background:I am on the most recent FW ( and my app (...)

dhamilton updated on 05/05/2020 4:03 PM

dhamilton on 05/05/2020

comment count 15

R6 Siege mouse jitter

I recently purchased the KEYMANDER 2 to use on Rainbow Six Siege on Xbox One and im having issues getting my sensitivity right. It feels jumpy and when I try to make small aiming adjustments it jumps around. I’ve tried (...)

dhamilton updated on 04/29/2020 8:03 PM

dhamilton on 04/29/2020

comment count 1

Mouse Side Buttons

My mouse side buttons are not working unless I plug the mouse into the keyboard port and the keyboard into the mouse port. I have one of the side buttons binded to V to melee. If I have them plugged (...)

xSrsly updated on 04/29/2020 8:03 PM

xSrsly on 04/29/2020

comment count 12

Mic won’t work

So i have a Corsair void pro USB and my headset won’t work when my KEYMANDER is installed and wondering if you guys can help. It seems that the KEYMANDER only works in usb slot 2 and not 1 on (...)

dhamilton updated on 04/27/2020 5:57 PM

dhamilton on 04/27/2020

comment count 1

Mic wont work Xbox

When my keyboard and mouse are working i can hear but cant talk. If i try to unplug my controller to fix it my keyboard and mouse stop working.

dhamilton updated on 04/27/2020 2:23 PM

dhamilton on 04/27/2020

comment count 1

Mnk choices

Hello. My keyboard and mouse are not listed in the recommended keyboard and mouses listed that are compatible. I have a G413 Carbon gaming keyboard and a Utech Venus MMO Gaming mouse. Even though they are not listed will they (...)

dhamilton updated on 04/20/2020 5:44 PM

dhamilton on 04/20/2020

comment count 2

General Sensitivity and ADS (Aim Down Sights) Sensitivity Problem on Rainbow Six Siege - Xbox one

Hello.I have successfully set up my Keymander 2 with my mnk. It works in game as it should. However, the movement feels very choppy, especially when I aim down sights and try to hold angles in game. If I move (...)

dhamilton updated on 04/20/2020 5:09 PM

dhamilton on 04/20/2020

comment count 1

what a joke...

so im guessing im gonna be stuck with this item. am i able to get a refund? i bought it from amazon. it says its returnable its actually such a joke of a device. 1/10 for everyone here having problems (...)

dhamilton updated on 04/17/2020 11:51 AM

dhamilton on 04/17/2020

comment count 11

Xbox one controller not going into usb mode when plugged into keymander2

I have attempted trouble shooting steps to force the usb connection. My controller lights up when hard wired into my Xbox but won’t light up when usb connected to the keymander2

dhamilton updated on 04/17/2020 11:29 AM

dhamilton on 04/17/2020

comment count 25