Troubleshooting - Post Questions Here!


Blue light doesn't turn on

after turning on console, it doesn't light up. I then press the left button to pair with app, and nothing happens.sometimes app says that it's connected, but there's still no blue light.not sure what I'm doing wrong, or perhaps I (...)

dhamilton updated on 05/06/2020 6:09 PM

dhamilton on 05/06/2020

comment count 3

Xbox One Issue, K&M no longer working after working fine for a month

Hello!Here's my current setup:Xbox One (OG Model, 500GB)Standard Wireless Xbox One Controller (Battery Removed, USB to KM2)Razer Tartarus V2 One-Handed Keyboard Zelotes T-20 Wired Gaming MouseFor the past month or so things have been working fine. The KM2

dhamilton updated on 05/06/2020 6:07 PM

dhamilton on 05/06/2020

comment count 7


I’ve been gaming with no issues whatsoever with this device. When finished, I unplug everything and put it away. Today i set things back up.. and it’s not connecting. I plug it in the same way I do everyday and (...)

TheJJSilva updated on 05/06/2020 4:24 PM

TheJJSilva on 05/06/2020

comment count 2

Connecting to keymander 2 bluetooth

When I launch the app for keymander 2, I click the button on the keymander itself and then I click connect on the app but it just crash, helppp

dhamilton updated on 05/05/2020 5:49 PM

dhamilton on 05/05/2020

comment count 8

button 2: mode button

wondering what button 2 mode button on the keymander 2 is for, other than being held with button 1 to do a PC firmware update?

dhamilton updated on 05/05/2020 4:05 PM

dhamilton on 05/05/2020

comment count 3

Still experiencing crashing....

I am still experiencing random crashes even after this most recent update, and they have become more and more frequent. Here’s a couple of things to cover as some background:I am on the most recent FW ( and my app (...)

dhamilton updated on 05/05/2020 4:03 PM

dhamilton on 05/05/2020

comment count 15

R6 Siege mouse jitter

I recently purchased the KEYMANDER 2 to use on Rainbow Six Siege on Xbox One and im having issues getting my sensitivity right. It feels jumpy and when I try to make small aiming adjustments it jumps around. I’ve tried (...)

dhamilton updated on 04/29/2020 8:03 PM

dhamilton on 04/29/2020

comment count 1

Mouse Side Buttons

My mouse side buttons are not working unless I plug the mouse into the keyboard port and the keyboard into the mouse port. I have one of the side buttons binded to V to melee. If I have them plugged (...)

xSrsly updated on 04/29/2020 8:03 PM

xSrsly on 04/29/2020

comment count 12

Mic won’t work

So i have a Corsair void pro USB and my headset won’t work when my KEYMANDER is installed and wondering if you guys can help. It seems that the KEYMANDER only works in usb slot 2 and not 1 on (...)

dhamilton updated on 04/27/2020 5:57 PM

dhamilton on 04/27/2020

comment count 1

Mic wont work Xbox

When my keyboard and mouse are working i can hear but cant talk. If i try to unplug my controller to fix it my keyboard and mouse stop working.

dhamilton updated on 04/27/2020 2:23 PM

dhamilton on 04/27/2020

comment count 1

Mnk choices

Hello. My keyboard and mouse are not listed in the recommended keyboard and mouses listed that are compatible. I have a G413 Carbon gaming keyboard and a Utech Venus MMO Gaming mouse. Even though they are not listed will they (...)

dhamilton updated on 04/20/2020 5:44 PM

dhamilton on 04/20/2020

comment count 2

General Sensitivity and ADS (Aim Down Sights) Sensitivity Problem on Rainbow Six Siege - Xbox one

Hello.I have successfully set up my Keymander 2 with my mnk. It works in game as it should. However, the movement feels very choppy, especially when I aim down sights and try to hold angles in game. If I move (...)

dhamilton updated on 04/20/2020 5:09 PM

dhamilton on 04/20/2020

comment count 1

what a joke...

so im guessing im gonna be stuck with this item. am i able to get a refund? i bought it from amazon. it says its returnable its actually such a joke of a device. 1/10 for everyone here having problems (...)

dhamilton updated on 04/17/2020 11:51 AM

dhamilton on 04/17/2020

comment count 11

Xbox one controller not going into usb mode when plugged into keymander2

I have attempted trouble shooting steps to force the usb connection. My controller lights up when hard wired into my Xbox but won’t light up when usb connected to the keymander2

dhamilton updated on 04/17/2020 11:29 AM

dhamilton on 04/17/2020

comment count 25

Logitech G502 Hero

When using the logitech G502 Hero are we only able to use the 2 side buttons? Or should it be possible to map the extra buttons aslo?

dhamilton updated on 04/16/2020 1:39 PM

dhamilton on 04/16/2020

comment count 9

Is there a way to switch to keyboard mode?

When playing on the xbox, I sometimes need to chat and would like to switch my keyboard from controller mode to regular keyboard is this possible?

xSrsly updated on 04/14/2020 7:40 PM

xSrsly on 04/14/2020

comment count 2

Mic not responding

Ive done everything as instructed with my Keymander however the only issue left is my microphone. It does not let me speak from time to time.

dhamilton updated on 04/14/2020 10:54 AM

dhamilton on 04/14/2020

comment count 1

Locking up

I am having a problem with my Keymander 2 locking up randomly during gameplay. It seems to be at random times and I am not able to duplicate it. I am using it on a PS4 and I do have (...)

xSrsly updated on 04/13/2020 3:24 PM

xSrsly on 04/13/2020

comment count 8

Input Delay on OW Switch

I think the input delay comes from the game running at 30fps but I’m not sure. Anyone else experiencing this issue? Or do any of the devs know that this happens?It’s a delay bad enough to make flicking near impossible.

dhamilton updated on 04/13/2020 2:18 PM

dhamilton on 04/13/2020

comment count 4

Mic problems

Was there supposed to be a update coming out soon to solve this problem with scratchy sound when in chat for xbox

dhamilton updated on 04/13/2020 1:06 PM

dhamilton on 04/13/2020

comment count 3

Setting cpi on mouse

So I've never messed with dpi CPI settings on a mouse, I've always played with controller on console. My question is, do I have to set the dpi with the button on my mouse, or do I just use the (...)

R1ng3R updated on 04/13/2020 10:44 AM

R1ng3R on 04/13/2020

comment count 3

Controller not working at all

After trouble shooting for quite some time trying to get my default Xbox one controller to work I tried my elite controller. This went into usb mode first try no hard reset needed. However when it did go to usb (...)

Stefan Shapllo updated on 04/12/2020 8:36 AM

Stefan Shapllo on 04/12/2020

comment count 16

Ducky One 2 Mini

the keymander 2 is desperately needing more keyboards to its list. one of the best gaming keyboards to play on is the “Ducky One 2 Mini” and i cant use it. but i can use it on my Xim. also (...)

dhamilton updated on 04/10/2020 5:48 PM

dhamilton on 04/10/2020

comment count 2

Microphone not working on Xbox One X

Hi,I just purchased the KEYMANDER 2, and got it all hooked up. The only issue I have is the microphone that is hooked up to my controller is not working. When I remove the KEYMANDER, my headset microphone is able (...)

dhamilton updated on 04/09/2020 12:33 PM

dhamilton on 04/09/2020

comment count 22

Keyboard and Mouse not working on PS4

Hi. I have followed the manual and set up my keymander2 as directed. Once connected, I updated the firmware. I am able to pair with the device and choose my profile but the keyboard and mouse do not work. I (...)

dhamilton updated on 04/07/2020 7:35 PM

dhamilton on 04/07/2020

comment count 11

be able to slow. walk

i havent. ordered the keymander2 yet but. is there a slow-walk option ?

dhamilton updated on 04/07/2020 12:34 PM

dhamilton on 04/07/2020

comment count 1

Using a mouse and controller?

HiCan I use a mouse and controller at the same time with the keymander2?It may be a strange question but I purchased an xbox a while ago and have been struggling with the controller, aiming etc. I used to play (...)

xSrsly updated on 04/06/2020 7:58 PM

xSrsly on 04/06/2020

comment count 3

Mouse settings

So I just got the keymander 2 set up on my Xbox one and everything works except my mouse. When I go to mapping on the mobile app there’s no way to set my mouse to control the right stick (...)

xSrsly updated on 04/06/2020 3:11 PM

xSrsly on 04/06/2020

comment count 1

cheap non rgb keyboards

does the keymander support cheap non rgb keyboards which are like office keyboards?

dhamilton updated on 04/03/2020 3:05 PM

dhamilton on 04/03/2020

comment count 8

keep having hid problem

I've just gotten my keymander today and after installing all the software I try to set it up on my laptop but every time I do it says I have a hid problem I've tried multiple usb cables, etc. can (...)

dhamilton updated on 04/02/2020 11:10 AM

dhamilton on 04/02/2020

comment count 3