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Troubleshooting - Post Questions Here!

I plug all of my cords into the K2 and Everything seems set up correctly, but my keyboard and mouse just won’t work

I don’t understand what I’m doing wrong

06/11/2020 9:06 AM

It would be helpful to know:

  1. What console are you on?
  2. What keyboard and mouse are you using?
  3. Did you connect the K2 with the app?

06/11/2020 9:26 AM

Reply to:

It would be helpful to know:

  1. What console are you on?
  2. What keyboard and mouse are you using?
  3. Did you connect the K2 with the app?

I’m on Xbox one

I connected to the K2 app

my mouse is a logitech G703 (hero) wireless

my keyboard is Corsair K55 wired


i have worked on it all for hours and can’t find a solution to my problem.

06/11/2020 12:23 PM

Do you have wired keyboard for test once?

Is your controller working on Xbox through K2 ?

06/11/2020 6:23 PM

Reply to:

Do you have wired keyboard for test once?

Is your controller working on Xbox through K2 ?


qhen my Xbox controller is plugged into the keymander it turns on and doesn’t work like it should if the keyboard would work. But my keyboard doesn’t work either.

06/11/2020 8:10 PM

is your controller is official controller or other oem brand controller ?


K2 only support official controller and on Xbox they recommend take off the battery


when you get the K2 do you use K2 app for FW upgrade ?


if you do the FW upgrade , please press the btn1(bt pairing btn) and btn2(Mode btn) for 5 sec to reset the K2

06/13/2020 7:59 AM

Reply to:

is your controller is official controller or other oem brand controller ?


K2 only support official controller and on Xbox they recommend take off the battery


when you get the K2 do you use K2 app for FW upgrade ?


if you do the FW upgrade , please press the btn1(bt pairing btn) and btn2(Mode btn) for 5 sec to reset the K2

What is the btn button?


I have a battery pack in my controller that’s rechargeable but it’s not plugged into that do I need to have normal batteries in for it to work?

06/13/2020 10:18 AM

Actually the first testing K2 could work or not


1. Plug your xbox controller on K2 controller port and K2 connect to Xbox


is controller work or not ?


if it is not working , you might need to check as below

  • Change your usb cord with your Xbox controller (their have one in box) some of usb cord only support power supply not for data transmit , it will caused K2 not work!
  • Check your power port have 5V2A supply
  • Upgrade your Xbox controller FW

06/14/2020 7:08 PM

Reply to:

What is the btn button?


I have a battery pack in my controller that’s rechargeable but it’s not plugged into that do I need to have normal batteries in for it to work?

Please make sure your controller is connected to the KeyMander 2 using the supplied cable in the box. Next, check this and see if your problem is solved.

06/15/2020 4:55 PM

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