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Keyboard and Mouse not responding with Xbox One

If the KeyMander 2 is connected to an Xbox One console and completely stops responding to the keyboard and mouse, there are three things to check. First, make sure you are using a profile set for Xbox One. If there is a profile for Xbox One current synced, the KeyMander 2 LED status bar should be glowing green. If the status bar is glowing green and the keyboard and mouse are still not working, make sure you are using the micro USB cable that came with the KeyMander 2. If you are using the cable included in the KeyMander 2 package and the keyboard and mouse still do not respond, check the controller’s USB connection as described below.

Check the USB connection to controller by opening the Xbox menu, going to System>Settings>Devices & Streaming>Accessories. When the Xbox controller is displayed on the screen, select the three dots below the Configure box. Select the Firmware Update even if “No update available” is displayed. Select Continue. If you see a message saying to insert batteries or connect a USB cable after pressing continue and it will not attempt to update, the controller is connected to Xbox One in Bluetooth mode and you will need to follow the steps below to switch it to USB communication.

To Force the Xbox One to USB communication:

  1. Disconnect the controller from KeyMander 2.
  2. Disconnect KeyMander 2 from the Xbox One console.
  3. Disconnect the external power cable from KeyMander 2 (if attached).
  4. Press and hold Xbox power button on console for 10 seconds until the console shuts down.
  5. Unplug the power cable from the console for 1 minute.
  6. Reconnect power cable to the console and turn on using the power button on the console. DO NOT press the power button on a controller!
  7. When green Xbox screen comes on during boot up, connect the controller directly to the Xbox One console using the micro USB cable. The controller should light up by itself indicating it is in USB mode.
  8. Reconnect KeyMander 2 cable to the rear USB port on Xbox One console.
  9. Reconnect external power cable to KeyMander 2 power port (if needed).
  10. Upload an Xbox One game profile to the KeyMander 2 and wait for the status LED bar to turn green.
  11. Disconnect the controller micro USB cable from Xbox One and reconnect to KeyMander 2. The controller should light up by itself indicating it is in USB mode.

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