Keyboard and mouse

Hello,

Here are a few things to check on:

1. Make sure you are utilizing the power port in the back of the K2 and plug into a power outlet
2. If you are experiencing a power loop where you controller vibrates every couple of seconds, try plugging in the mouse and keyboard separately and see which one initiates the power loop as it could be incompatible.
3. On the K2 App, make sure that you are on KM Emulation at the top of the Device tab.
4. Make sure you are using a charge and sync cable (the cable that comes in the box is one!)

• You can confirm this by connecting the controller to the Xbox directly and it should power on automatically without having to push the home button.

What is the make and model of both your mouse and keyboard?