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Troubleshooting - Post Questions Here!

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Xbox Series X/S Compatibility!

We have confirmed the Xbox Series X/S is compatible with KeyMander 2 and the new KeyMander 2 3Play when using the Xbox One Bluetooth controller model 1708 and both V1 and V2 Elite controllers. We will release an update next (...)

R3alLegalCode updated on 11/10/2020 12:13 PM

R3alLegalCode on 11/10/2020

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Pinned

ATTENTION: TECH SUPPORT WILL BE DELAYED

Dear KeyMander Forum Users,Our offices are currently closed due to the new department of health requirements in our city amid the COVID-19 response. We will do our best to monitor and respond to questions as we can, but please bear (...)

R3alLegalCode updated on 10/28/2020 1:57 PM

R3alLegalCode on 10/28/2020

comment count 7

103

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K2 App and Firmware updates LIVE NOW!

Next week (week of 8/17) Today we are releasing both a K2 App update and a big firmware update. This update includes a new mouse movement algorithm that massively improves performance and reduces low speed mouse jitter in games with (...)

R3alLegalCode updated on 09/24/2020 7:14 PM

R3alLegalCode on 09/24/2020

comment count 44

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Does the Razer Pro Type work with Keymander 2?

I'm currently using Keymander 1 and everything works great except it doesn't recognize the Razer Pro Type keyboard which has been my favorite as of late? Has it been tested somewhere whether it works with Keymander 2? If it does (...)

agent47 updated on 11/30/2020 2:48 AM

agent47 on 11/30/2020

comment count 0

3

Mode Button & Keyboard Mode Questions

Right, so i ordered the keymander 2, loving it so far, i know how to work it and everything is great. But i have no idea what the "Mode" button does on the Keymander. What does it do exactly? And (...)

Bezukie updated on 11/29/2020 10:20 PM

Bezukie on 11/29/2020

comment count 0

6

mouse

why my aiming with the mouse is not working???

Wolf7 updated on 11/25/2020 1:38 PM

Wolf7 on 11/25/2020

comment count 0

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Increase characters for email

When I download games to my library I have to login. I had to make a new email account because login on mobile app is limited to 24 characters. I reccomend 30 character limit. @gmail.com takes up 10 characters.

dhamilton updated on 11/20/2020 2:07 PM

dhamilton on 11/20/2020

comment count 1

14

Controller works and mouse and keyboard are powered on but they don’t work

Hi I just got this a couple weeks ago and it works great for the Xbox. I tried the ps4 setup today and everything looks to be normal. I can play the game with the controller and my mouse and (...)

dhamilton updated on 11/20/2020 2:06 PM

dhamilton on 11/20/2020

comment count 3

27

Keymander 2 keeps disconnectinf

My keymander 2 keeps disconnecting while playing, each time I need to unplug it and plug it in again to work.Any help?

dhamilton updated on 11/16/2020 4:58 PM

dhamilton on 11/16/2020

comment count 3

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Goes out of ads by itself

When I’m playing apex legends, rainbow6,Mw, and battlefield 4 or any game when I ads it randomly goes out of ads and sometimes it spams L2 by itself. No I don’t have turbo mode on for L2 or anything.. Anyone (...)

Isaaxx updated on 10/29/2020 12:53 AM

Isaaxx on 10/29/2020

comment count 4

63

Configuración al disparar

Ya tengo todo configuraro en el mapeo lo unico que me me falta para jugar ,es que al momento de disparar con la mira no mueve , se queda fijo disparando en un solo punto . No puedo mover el (...)

dhamilton updated on 10/27/2020 4:28 PM

dhamilton on 10/27/2020

comment count 1

40

Any way to toggle ads in R6S?

Just started playing and I love it! Thanks so much for all the support the app and website has. When try to get comfortable I didn’t see an option to make ads toggle on the mouse and that would be (...)

dhamilton updated on 10/19/2020 5:26 PM

dhamilton on 10/19/2020

comment count 1

48

Frustrated

I’ve been trying for hours to get my KEYMANDER 2 setup but I’m not having any luck. There is a lack of resources to help and me and I am requesting a call with tech support or literally anybody who (...)

dhamilton updated on 09/16/2020 5:16 PM

dhamilton on 09/16/2020

comment count 2

53

Any confirmed compatible trackballs?

Any confirmed trackballs working?]My Kensington trackball Pro connects, all the buttons and scroll wheel work, but the mouse action is unresponsive. No input into the game at all, after tweaking all settings multiple times.As the buttons themselves work f

dhamilton updated on 09/09/2020 7:32 PM

dhamilton on 09/09/2020

comment count 3

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wired controller as an input device?

i used to use a wireless controller with a charging cord to connect it to my keymander 2, but my charger port is really loose and doesn’t work if my controller is on the wrong angle. i bought a @play (...)

dhamilton updated on 09/08/2020 1:52 PM

dhamilton on 09/08/2020

comment count 1

37

KM2 - Logitech G915 Wireless not recognized?

I'm able to use other generic keyboards and a wireless corsair K63 with the Keymander 2, but the logitech 915 wireless clicky I use with my PC will not recognize or sync. It uses a pretty standard 2.4ghz dongle, and (...)

dshell930 updated on 08/14/2020 6:58 PM

dshell930 on 08/14/2020

comment count 2

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Semi auto glitch

Every so often my automatic weapons turn into one shot semi auto and it gets me killed in war zone where seconds count!

dhamilton updated on 08/12/2020 4:54 PM

dhamilton on 08/12/2020

comment count 3

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K2 App update and new firmware released today!

There is new firmware to address the microphone issue and there is a new K2 App update being released today. Please update the K2 App first, then after pairing to your K2 unit again, update the firmware. Here's the updates (...)

dhamilton updated on 08/12/2020 4:53 PM

dhamilton on 08/12/2020

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91

I can't use all my button on my g502

Could someone plz tell me how can I use all my button on the g502 plz and thx

Sean Liam764269 updated on 08/12/2020 11:24 AM

Sean Liam764269 on 08/12/2020

comment count 2

47

DIERYA DK61E 60% Keyboards

Why my dierya dk61e 60% keyboard keep pausing when I press a d when I’m trying to strafe in apex

dhamilton updated on 08/11/2020 11:21 AM

dhamilton on 08/11/2020

comment count 8

54

Keyboard wont work with keymander

Two days ago I bought a keyboard that wasn't TKL and it wasn't working with the keymander so I did some research and figured that was the problem. When I plugged in the keyboard to the keymander, the light on (...)

dhamilton updated on 08/10/2020 6:12 PM

dhamilton on 08/10/2020

comment count 1

52

Switching consoles, K2 doesn't work

When the K2 works on one system (PS4) and then I use it on a different console (PS4 Pro), the K2 stops working. @dhamilton mentioned plugging K2 to different USB port which worked in the past, but no longer does (...)

dhamilton updated on 08/07/2020 10:41 AM

dhamilton on 08/07/2020

comment count 1

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Keeps disconnecting

Everytime I try to connect my k2 app to the k2 it starts syncing then it disconnects why is it doing this and how can I fix it to work

dhamilton updated on 08/07/2020 10:37 AM

dhamilton on 08/07/2020

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Brand new User--issues with Keyboard and Mouse not working

Good morning...Setting up my KM2....So wireless XBOX branded controller without batteries plugged into KM2.Keyboard plugged in (have tried 2). Note--All lights come on the keyboard, Num lock, caps lock and num pad lockMouse plugged in and is light upExte

dhamilton updated on 07/30/2020 4:46 PM

dhamilton on 07/30/2020

comment count 7

54

Just got my Keymander2 all set up and only my controller works.

I followed the setup instructions to a T, got it all powered up and nothing but my controller worked. No keyboard or mouse input connected. The keyboard lights up the caps and scroll lock(no num because it's a Tenkeyless) and (...)

dhamilton updated on 07/29/2020 10:00 AM

dhamilton on 07/29/2020

comment count 4

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Wireless Mouss

Corsair Dark Core RGB Se. Look Around Movement only works when holding Right or Left Click. Polling rate @ 500hz. All buttons work normally except the Look around Movement Why won't it pick up regular look around movement?

dhamilton updated on 07/09/2020 4:37 PM

dhamilton on 07/09/2020

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58

This is the most frustrating controller I have EVER used.

This keymander isn't reliable or consistent. It will not work properly, will connect for a minute and work fine, then the controller turns off and I have to start the entire process over again. Unplug, hard reset the consol yada (...)

Alexrock1102 updated on 07/06/2020 6:33 PM

Alexrock1102 on 07/06/2020

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52

Controller not turning on after force USB

i followed the steps and my controller will not turn on by itself after i force the usb connection. i am also using the micro usb cord that came with the adapter, and i tried a different micro USB cord (...)

dhamilton updated on 07/06/2020 9:59 AM

dhamilton on 07/06/2020

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54

Xbox controller wont light up automatically when connected to K2.

I noticed that my Keymander 2 wasnt working properly because my xbox controller was in some wireless mode. I follow every step and this part always messes me up. Whenever I connect the xbox controller to the console, it lights (...)

gussaturnine updated on 07/05/2020 4:09 PM

gussaturnine on 07/05/2020

comment count 1

53

Rigid movement

Everything on my keymander is working well so far, but I have noticed one thing and it is that no matter the ADS sensitivity I put it to (except extremely low), the movement while aiming is very rigid. Is this (...)

dhamilton updated on 06/29/2020 6:22 PM

dhamilton on 06/29/2020

comment count 3

43

Welcome,