x

FAQ & Tips from our Moderators

Threads

ATTENTION: TECH SUPPORT WILL BE DELAYED

Dear KeyMander Forum Users,Our offices are currently closed due to the new department of health requirements in our city amid the COVID-19 response. We will do our best to monitor and respond to questions as we can, but please bear (...)

R3alLegalCode updated on 10/28/2020 1:57 PM

R3alLegalCode on 10/28/2020

comment count 7

103

Pinned

K2 App and Firmware updates LIVE NOW!

Next week (week of 8/17) Today we are releasing both a K2 App update and a big firmware update. This update includes a new mouse movement algorithm that massively improves performance and reduces low speed mouse jitter in games with (...)

R3alLegalCode updated on 09/24/2020 7:14 PM

R3alLegalCode on 09/24/2020

comment count 44

244

Pinned

Xbox Series X/S Compatibility!

We have confirmed the Xbox Series X/S is compatible with KeyMander 2 and the new KeyMander 2 3Play when using the Xbox One Bluetooth controller model 1708 and both V1 and V2 Elite controllers. We will release an update next (...)

R3alLegalCode updated on 11/10/2020 12:13 PM

R3alLegalCode on 11/10/2020

120

Pinned

KeyMander 2 User Manual

The attached User Manual contains the full operational instructions for KeyMander 2. Please see Quick Start Guide for faster access to basic setup and operation instructions.GE1337P2 User Manual V1.5

dhamilton updated on 11/16/2020 2:44 PM

dhamilton on 11/16/2020

58

KeyMander 2 Quick Start Guide

The Quick Start Guide will help you get the KeyMander 2 up and running, but be sure to download the full User Manual for complete details about KeyMander 2.

dhamilton updated on 09/21/2020 10:53 AM

dhamilton on 09/21/2020

27

Xbox One Setup Video

Please see the video below for a complete setup walk-through for Xbox One consoles.

dhamilton updated on 11/09/2020 1:17 PM

dhamilton on 11/09/2020

28

PS4 Setup Video

Please see the video below for a complete setup walk-through for PS4 consoles.

dhamilton updated on 11/09/2020 1:18 PM

dhamilton on 11/09/2020

24

Nintendo Switch Setup Video

Please see the video below for a complete setup walk-through for Nintendo Switch consoles.

dhamilton updated on 11/09/2020 1:19 PM

dhamilton on 11/09/2020

26

Understanding Mouse Performance with KeyMander 2

To help better answer some of the common questions about mouse performance, here's some basics about several things that determine how the mouse responds in-game: Sensitivity Setting, Maximum Turn Speed, Turn Speed Setting, Deadzone Setting and Resolution

dhamilton updated on 03/09/2020 1:33 PM

dhamilton on 03/09/2020

56

What game consoles work with KeyMander 2?

The KeyMander 2 Keyboard/Mouse Adapter plus Controller Crossover is designed to work with the PS4 (PS4 Pro and PS4 Slim included), PS3, Xbox One (Xbox One S and Xbox One X included), Xbox 360 and Nintendo Switch. Make sure you meet (...)

fuzzyjcats updated on 03/10/2020 2:48 PM

fuzzyjcats on 03/10/2020

31

What Keyboards and Mice work with KeyMander 2?

This thread is intended to let everyone know which keyboards/mice you are using that have worked and which have not. This helps us find those non-compatible products and write firmware patches where possible.Here's a list of confirmed compatible pro

dhamilton updated on 10/05/2020 4:17 PM

dhamilton on 10/05/2020

66

Keyboard and Mouse not responding with PS4

If the KeyMander 2 is connected to a PS4 using the DualShock 4 Slim controller and it does not respond to the keyboard and mouse, there are three things to check. First, make sure you are using a profile set for (...)

dhamilton updated on 04/02/2020 4:13 PM

dhamilton on 04/02/2020

41

Keyboard and Mouse not responding with Xbox One

If the KeyMander 2 is connected to an Xbox One console and completely stops responding to the keyboard and mouse, there are three things to check. First, make sure you are using a profile set for Xbox One. If there (...)

dhamilton updated on 04/15/2020 12:44 PM

dhamilton on 04/15/2020

57

Keyboard and Mouse not responding with Nintendo Switch

If the KeyMander 2 is connected to a Nintendo Switch using the Nintendo Switch dock and it does not respond to the keyboard and mouse, there are three things to check. First, make sure the JoyCons are attached to the (...)

dhamilton updated on 09/09/2020 8:44 PM

dhamilton on 09/09/2020

22

My headset mic stopped working with KeyMander 2 on Xbox One

If your headset microphone stopped working or was never working after connecting the KeyMander 2, you will need to update your Xbox One controller to the latest firmware.  Connect your controller directly to the Xbox One and open the System (...)

dhamilton updated on 03/25/2020 3:49 PM

dhamilton on 03/25/2020

20

Does KeyMander 2 work with gaming keyboards?

Yes, most gaming keyboards work fine and are recommended, however KeyMander 2 only supports the standard 104-key layout and tenkeyless 87-key layout, so extra macro keys will not function. Note: Some heavily featured keyboards are not compatible due

dhamilton updated on 03/06/2020 10:19 AM

dhamilton on 03/06/2020

21

Resetting your KeyMander 2

If your KeyMander 2 fails an update, has connection problems with your mobile device, or exhibits any other type of non-standard operation you can perform a system reset which may resolve the issue. There are three ways to reset the (...)

dhamilton updated on 07/01/2020 3:55 PM

dhamilton on 07/01/2020

33

Jittery / Choppy Mouse Movements

Here are some tips to help remove the jittery/choppy mouse movements in your gameplay.In the K2 App Device page set the mouse DPI setting to the maximum resolution for your mouse.Set your mouse to the maximum DPI setting. In your (...)

dhamilton updated on 03/06/2020 10:24 AM

dhamilton on 03/06/2020

31

Original Xbox One consoles experiencing controller disconnect

Original Xbox One consoles (pictured below) may experience issues with the controller disconnecting when KeyMander 2 is connected to the side USB port. This can happen intermittently and appears to be the side effect of a USB power limitation is

dhamilton updated on 03/07/2020 10:35 PM

dhamilton on 03/07/2020

37

Does KeyMander 2 work with Bluetooth keyboards?

No, the KeyMander 2 does not currently support Bluetooth keyboards or mice.

dhamilton updated on 03/06/2020 10:19 AM

dhamilton on 03/06/2020

27

Can I use a headset with KeyMander 2?

The short answer is YES you can connect your headset with mic, but depending on your system it may not be as straight forward as just plugging it in.Xbox One/Xbox One S: Headsets are supported by KeyMander 2 when connected directly (...)

dhamilton updated on 03/12/2020 12:48 PM

dhamilton on 03/12/2020

43

What Operating Systems does the K2 App support?

The K2 App for Android devices supports Nougat (Android 7.0) and above.The K2 App for iOS devices supports iOS 10 and above.

dhamilton updated on 03/12/2020 12:17 PM

dhamilton on 03/12/2020

33

Converting Game Profiles For Different Consoles

In the event you need a profile for a specific game that is not yet available for your console, you can use a similar profile for a different console and then change the console setting of the profile to help (...)

dhamilton updated on 03/06/2020 10:21 AM

dhamilton on 03/06/2020

38

DeadZone - What it is and how to adjust it.

The Deadzone is a small area around the game controller’s movement thumb stick (usually the right thumb stick) that does not respond to movements within the threshold of this area. Deadzones are built into games so that old controllers with (...)

dhamilton updated on 10/21/2020 3:04 PM

dhamilton on 10/21/2020

37

Advanced Settings: Custom Mouse Curves

KeyMander 2 lets you set multiple modes for each profile, so a great way to take advantage of this ability in multiplayer games is to create special modes that are optimized for different weapons, vehicles or maps to give you (...)

dhamilton updated on 03/09/2020 1:18 PM

dhamilton on 03/09/2020

55

Does KeyMander 2 add delay?

One of the most common questions asked by perspective KeyMander 2 buyers is what amount (if any) of delay/lag/latency does the KeyMander 2 add, so it makes sense to address it here in our FAQ for easy reference.While KeyMander 2 technically does

dhamilton updated on 03/06/2020 10:20 AM

dhamilton on 03/06/2020

48

Walk Mode

For times when you need to move slower than the WASD keys allow, KeyMander 2 has a Walk Mode. Open the K2 App and select Walk Mode, then choose a key to activate the function. Caps Lock and Left Ctrl (...)

dhamilton updated on 03/06/2020 10:20 AM

dhamilton on 03/06/2020

28

Aim Assist

In games that offer an Aim Assist feature it is usually a good idea to make sure Aim Assist is set to off or disabled. Aim Assist will usually work against the precision of a mouse as it attempts to (...)

dhamilton updated on 03/06/2020 10:20 AM

dhamilton on 03/06/2020

39

What is a Macro?

Macro commands allow multiple actions with a single keystroke or mouse click. For example you can set: “UP, DOWN, LEFT, RIGHT, X, O” to execute just by pressing the Y key. To create a macro open the K2 App to (...)

dhamilton updated on 03/06/2020 10:23 AM

dhamilton on 03/06/2020

24

What is Turbo Mode?

The Turbo Mode (F10 key) allows the timing of keystrokes to be adjusted to perform faster with certain games when held so you can speed up the rate of fire, etc. This feature may not work with all games, and (...)

dhamilton updated on 03/09/2020 2:08 PM

dhamilton on 03/09/2020

33