Connection issues

What is the make and model of your mouse and keyboard?

What console are you playing on?

If you ONLY have the keyboard connected, are you able to make keys on the K2 app?

If you ONLY have the mouse connected, are you able to make clicks on the K2 app?

Are you using the power port on the K2 and connecting to a wall outlet?

Please be sure to use the Micro USB that came in the K2's box as the cable that is connecting the controller to the controller port on the K2.