Profile Download error

Hi MohammedKh,

Did you also email us?  If so, you also mentioned VPN in the email which may be part of the problem.  Let's start with the beginning and then get to that.

If you have already created an account and logged in, make sure you have given permission for location and photo (GPS is required for the BLE connection and photo access is required to add your own images to game profiles if desired).

As for the VPN, some VPNs have restrictions (our internal VPN did so we had to set up exceptions to use Game Center here) so make sure you turn off your VPN, then close the K2 app. Reopen the app and then open the Game Center and click download on the profile you want. Make sure to go back and read the in-game settings and make the changes in the game for it before you start playing.

Hello, Thanks for your help,

App does not request location

And I'm already Signed in, i just tried to use VPN,

Everything are did't work even "cheak for update"

Please cheak photos below

The first screen you posted is for backing up your library, but since you haven't gotten that far yet it shows no backup.

Who is your internet provider or if you are on cellular data, who is your carrier?

STC - https://www.stc.com.sa/wps/wcm/connect/english/individual/individual

Ok, I think I see the potential problem. Our severs may not be accessible right now from your country because we have not yet set up direct sale for KeyMander 2 there.  What country are you in so I can confirm and work on getting it fixed?

Saudi Arabia

Hi MohammedKh,

I have a workaround for now until we solve the issue.  I am going to email you so please check your email and your email spam filter to make sure you see it.