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Troubleshooting - Post Questions Here!

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i can’t use the device at all

i’ve tried everything i saw on here and nothing fixes it, i have the green bar n everything

wobdo updated on 12/03/2022 7:56 PM

wobdo on 12/03/2022

comment count 8

691

Device: KeyMander 2

Keymander won't connect in app

Ever since the update rolled out to select between the keymander 2/3play/mobile, my app will no longer connect to the keymander itself. I've tried reinstalling the app and unplugging the keymander from all power sources with no success. I haven't (...)

sr00ge updated on 12/03/2022 7:49 PM

sr00ge on 12/03/2022

comment count 1

717

Device: KeyMander 2 3Play

Failed to Sign in

for whatever reason the app won't let me create an account or sign in. I tried on wirelesss and on 5G. I have the latest firmware version for the keymander and latest version from the App Store. I'm on an (...)

J updated on 12/02/2022 3:56 PM

J on 12/02/2022

comment count 4

640

Device: KeyMander 2

Failed to sign up/sign in

Hi just got my KEYMANDER 2 today and I’m having an issue where I’m trying to download Rainbow Six preset to play it. But to download presets you must be signed in and anytime I try to sign in or (...)

J updated on 12/02/2022 3:55 PM

J on 12/02/2022

comment count 4

554

Device: KeyMander 2

Nothing works

I have my KEYMANDER connected to my Series S, with an older controller because it’s the only one that will work with the provided cable. When I turn on the Xbox, my mouse lights up but doesn’t work. Nothing else (...)

J updated on 12/01/2022 1:25 PM

J on 12/01/2022

comment count 5

570

Device: KeyMander 2

I have a problem when I try to register in the application

The problem is when I try to register in the application, after putting all my data to register, it tells me an internet connection error, try it later, I'm sure I'm connected to the internet and I also tried it (...)

J updated on 11/30/2022 8:51 AM

J on 11/30/2022

comment count 1

1984

Device: KeyMander 2

Logitech G915 compatibility

Hello guys!Will Logitech G915 work with KEYMANDER 2 on PS4/PS5?Thank you!

veldrjur updated on 11/20/2022 5:05 AM

veldrjur on 11/20/2022

comment count 0

614

Device: KeyMander 2

Mouse isn’t smooth always jittery

I play rainbow six siege and was wondering what would be causing whenever I aim down sights I cannot move my mouse cursor smoothly it always jitters with the slightest hair movement

dhamilton updated on 11/17/2022 11:41 AM

dhamilton on 11/17/2022

comment count 1

578

Device: KeyMander 2

Connection issues

So basically the original controller I was using with the keymander broke, and I had a backup controller but whenever I plug it in, it disconnects from the ps4 so I cant use the headset to hear, but the controller (...)

J updated on 11/16/2022 4:59 PM

J on 11/16/2022

comment count 3

579

Device: KeyMander 2

Keyboard Mapping

Im trying to map button to different locations and when I do it on my phone it doesn’t change on my keyboard

J updated on 11/14/2022 8:34 AM

J on 11/14/2022

comment count 5

637

Device: KeyMander 2

My keymander stopped working after I turned off my Xbox

My keymander 2 was working up until I turned off my Xbox and came back to play. Now it makes a hissing sound and doesn’t allow my keyboard or mouse to work but in the app I can still change (...)

J updated on 11/14/2022 8:29 AM

J on 11/14/2022

comment count 6

591

Device: KeyMander 2

No connection

My keymander2 doesn't want to pair..I tried disconnect and re power on ..still nothing, help

J updated on 11/09/2022 3:38 PM

J on 11/09/2022

comment count 1

580

Device: KeyMander 2

keyboard not connected

my keyboard wont connect to the keymander

J updated on 11/09/2022 9:08 AM

J on 11/09/2022

comment count 1

568

Device: KeyMander 2

KEYMANDER 2 not working properly

So I recently bought the KEYMANDER 2 yesterday and I got everything to light up and I can map all the buttons on the app and they work when I tap them but when I go to play or even (...)

J updated on 11/08/2022 3:29 PM

J on 11/08/2022

comment count 10

1503

Device: KeyMander 2

Keyboard

My keyboard and mouse works fine, but when I try to use a different keyboard it doesn’t work and it won’t let me connect to the app until I use my original keyboard

J updated on 11/07/2022 1:19 PM

J on 11/07/2022

comment count 1

575

Device: KeyMander 2

Can’t flick quick movements (Xbox series x)

So whenever I move the mouse slowly it works fine enough with a little bit of jagged movement but whatever. The real problem is when I try to do a quick movement it won’t pick up on it correctly. I’ll (...)

DoP Punisher updated on 11/06/2022 12:03 AM

DoP Punisher on 11/06/2022

comment count 3

813

Device: KeyMander 2

No inputs work (please help) - PS4

None of my keyboard or mouse inputs work (The F8 F9 and those hot keys work) the KEYMANDER is plugged in all correctly I have the extra power source I have everything set up. It doesn’t detect an issue and (...)

J updated on 10/31/2022 9:58 AM

J on 10/31/2022

comment count 4

675

Device: KeyMander 2

Hyperx quad cast doesn't work?

I recently bought the key Mander 2 and I tried using my hyper x quad cast using a microphone Splitter and power limiter. I even used external power with the extra port, but it just makes a loud ringing noise, (...)

Avoilaa updated on 10/30/2022 2:44 PM

Avoilaa on 10/30/2022

comment count 0

578

Device: KeyMander 2

K2 app can't find device GE1337P2 Xbox series X

I am using a Samsung Note 20 Ultra with android 12 and when I get to the screen to connect my device nothing happens. I am able to see the GE1337P2 from my phone's bluetooth menu though. I have tried (...)

sarrion970 updated on 10/28/2022 4:45 PM

sarrion970 on 10/28/2022

comment count 4

689

Device: KeyMander 2

Wired controller

I have a wired power a xbox controller when I plugged my keymander 2 in it didn’t turn on do I need a wireless controller?

J updated on 10/27/2022 9:43 AM

J on 10/27/2022

comment count 1

544

Device: KeyMander 2

overwatch 2

Bonjour je voudrais savoir si l’adaptateur fonctionne sur overwatch 2 vue quand peut plus jouer à overwatch 1 merci

Ketosaure updated on 10/27/2022 7:09 AM

Ketosaure on 10/27/2022

comment count 0

566

Device: KeyMander 2

input lag/delay

I'm a PC gamer but i wanted to play console with some friends on rainbow six siege and wanted to play keyboard & mouse so i got the keymander 2, all the reviews said it had 0 delay/input lag but (...)

eg0 updated on 10/26/2022 4:39 PM

eg0 on 10/26/2022

comment count 0

681

Device: KeyMander 2

Keyboard stopped working

About 2-3 days ago my keyboard stopped working with KEYMANDER. It works on my computer, but when plugged into the KEYMANDER, I don’t get any control. The mouse is currently working with KEYMANDER and has no issues, just the keyboard. (...)

J updated on 10/24/2022 8:45 AM

J on 10/24/2022

comment count 3

620

Device: KeyMander 2

problem to connect azeron on ps5 with k2

hi, no response from azeron cyborg.mouse oknew version on k2 what is the azeron version we are suppose to have??

truck01 updated on 10/20/2022 12:31 PM

truck01 on 10/20/2022

comment count 13

1758

Device: KeyMander 2

Mic isn’t working

I’m on an Xbox 1, with an Elite Series 2 controller, everything works just fine, except for my mic. Sometimes it works, then it will randomly stop. I’ve tried unplugging everything and plugging it back in, restarting my console, I’ve (...)

Skzzi updated on 10/20/2022 6:55 AM

Skzzi on 10/20/2022

comment count 2

632

Device: KeyMander 2

Mic not working [XBSX]

When I plug in my headset into a standard XBSX controller it does not work. I hear the game but the mic isn’t being picked up. I’ve updated the firmware on KEYMANDER and have the latest update for the controller. (...)

J updated on 10/18/2022 2:05 PM

J on 10/18/2022

comment count 3

681

Device: KeyMander 2

Power draw question

So, I bought the Beloader Pro and am currently using it in tandem with the keymander 2, as of right now I'm not having that many issues, however when I connect it to the beloader everything works fine but the (...)

DrBubbles updated on 10/09/2022 9:07 PM

DrBubbles on 10/09/2022

comment count 1

623

Device: KeyMander 2

Flashing green

When ever I plug in my controller and stuff like when all of it is set up the LED just flashes green continuously, but as soon as I unplug my controller it goes back to slowly changing from light blue (...)

J updated on 10/07/2022 11:45 AM

J on 10/07/2022

comment count 2

755

Device: KeyMander 2

Polling rate

hi these days I tried to change the mouse frequency from 1000mhz to 250mhz and I found the mouse much smoother without jams that I noticed with 1000mhz…. but how much does the keymander support? what is recommended to set (...)

Giova81 updated on 10/03/2022 9:20 PM

Giova81 on 10/03/2022

comment count 2

753

Device: KeyMander 2

everything disconnect every 5 min

-ps5-the division 2-controller ps4 original-power supply plug with whats recommand- done all the procedure as you suggest.-km2 brand new receive 27 sept 2022- everything work find but disconnwct 5min, jst press f8 2 time and connect back for another 5 (..

truck01 updated on 09/29/2022 6:38 PM

truck01 on 09/29/2022

comment count 10

669

Device: KeyMander 2

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